Call Us: +254 90303030 Email: garissawater@yahoo.com info@gawasco.org
We Are Here to Help

Customer Service

Your one-stop hub for account opening, payments, self-service, complaints, FAQs, and tariff estimates.

02

Customer Care

Reach GAWASCO for billing support, connections, water quality concerns, and general enquiries across Garissa County.

  • Call customer service on +254 90303030 during office hours.
  • Visit us at Along Lamu Road, Opposite Law Courts.
  • Review our Customer Service Charter for response timelines and service standards.
Contact GAWASCO Customer Service Charter
03

Self-Service Portal

Check balances, query bills, and manage your account using GAWASCO self-service channels without visiting the office.

  • Query your bill anytime using USSD code *873*067#.
  • Use M-Pesa paybill and other authorized payment agents with your account number.
  • Submit billing enquiries online and receive a response within one business day.
Pay Your Bill Contact Customer Service

Bill enquiry USSD

*873*067#

Dial from any mobile network to query your GAWASCO account balance and bill details.

04

Payments

Pay your GAWASCO water and sewer bill through M-Pesa, banks, agents, and other approved channels. Use your account number for every payment.

  • All customers should pay bills by the 10th day of each month.
  • Keep your payment receipt or M-Pesa confirmation message for reference.
  • Contact customer service if your payment is not reflected on your account.

Modes of Payment

All customers should pay bills by the 10th day of each month. Use your account number when paying.

M-Pesa

Pay your water bill anytime using M-Pesa Pay Bill.

Pay Bill Number: 880600

Post Office Bank

Pay through Post Office Bank at any branch countrywide.

Account: any branch countrywide

Cheques

Cheque payments are accepted at GAWASCO offices.

Include your account number on the cheque.

You can also query your bill using USSD code *873*067#.

05

Report a Complaint

Report billing disputes, service concerns, or account issues. GAWASCO will acknowledge your complaint and respond according to the Customer Service Charter.

  • Include your account number, service address, and a clear description of the issue.
  • Download the billing complaint form for formal disputes and meter reading concerns.
  • For urgent service interruptions, also call the customer service hotline.
Billing Complaint Form

Submit your complaint online and our team will respond according to the Customer Service Charter.






    06

    Frequently Asked Questions

    Quick answers to common questions about GAWASCO water and sewerage services, billing, and customer support.

    Visit GAWASCO offices at Along Lamu Road, Opposite Law Courts, pay via M-Pesa paybill, or use authorized payment agents. Contact customer service on +254 90303030 for your account number and payment options.

    07

    Tariff Calculator

    Estimate your monthly water bill based on household usage and current GAWASCO tariff guidelines.

    • Adjust showers, laundry, and other usage to see how habits affect your bill.
    • Results are estimates based on gazetted tariffs and typical consumption patterns.
    • Download the full tariffs schedule for commercial and institutional categories.
    3 people
    1
    8 min
    5
    4
    5
    1 hrs
    Daily Usage 0 gallons/day
    Monthly Usage 0 gallons/month
    Est. Monthly Bill KSh 0 based on gazetted GAWASCO tariffs
    Adjust the sliders to estimate your household water usage.

    Still need help?

    Call customer service or visit our office for account support, new connections, and billing assistance.

    Contact GAWASCO

    Powered by
    ►
    Necessary cookies enable essential site features like secure log-ins and consent preference adjustments. They do not store personal data.
    None
    ►
    Functional cookies support features like content sharing on social media, collecting feedback, and enabling third-party tools.
    None
    ►
    Analytical cookies track visitor interactions, providing insights on metrics like visitor count, bounce rate, and traffic sources.
    None
    ►
    Advertisement cookies deliver personalized ads based on your previous visits and analyze the effectiveness of ad campaigns.
    None
    Powered by